Virtual

Satisfied customers are essential to the success of any organization. The sole reason your organization exists is to provide quality services to those that it is your mission to serve. If customers do not find what they need and do not receive courteous service, why should they keep coming to you? This program identifies behaviors that promote good customer service, not only to your external customers, but internally between all staff. After all, isn’t cooperation and respect for all the keystone to a thriving organization?

The ability to speak effectively and persuasively to a group is an essential skill for any type of business success. Do you have a budget presentation coming up? Have you been invited to speak about your organization to local service clubs such as Rotary or business organizations like the Chamber of Commerce? Are you seeking funding partners? This program covers the basic elements of a well organized and professional presentation. The key elements are preparation, organization and enthusiasm for your topic. Don’t just get up and speak - call the group to action!

Want your clients/students to create their online books? They can use text, images or even their own voices. These are not e-books for check out nor are they something for Kindles. Instead, these books are shared via a hyperlink. How about creating online books for your own practice and procedures? Explore the free web applications including Book Creator, Storyboardthat, Little Bird Tales, and Google Slides. Here is a sample made with Book Creator.

Of all your many roles, the one you are judged on by everyone is your teaching. Yet, the environment of the library is different from a classroom. Learn how to become regarded as a great teacher, manage challenging classes and teachers, and deal with a disruptive student.

After this workshop, participants will be able to:

You no longer have an option as to whether or not to lead. Discover the many skills and strengths you have. Learn how to build on them and develop others you can use to become a leader in your building.

After this workshop, participants will be able to:

Goals provide structure and direction. In organizations, they are integral to aligning individual performance with strategic objectives. Personally, they keep us focused and moving forward. Whether we have formal or informal leadership roles, we can help develop the strengths of others so they can acquire the skills and knowledge needed to do their jobs effectively. Coaching, mentoring, and counseling are all part of the process of goal achievement. Participants will leave with a coaching style that motivates people to continually move forward.

Move beyond Kahoot to a wide range of online assessments (formative or summative). Explore Quizizz, Trivnety, Formative, Peardeck and more! Have limited access to devices in your library? See how Plickers can work (and you only need one phone/tablet. This class is designed for all experience levels. While several of these products interface with Google Classroom, this is not required. This is direct instruction session, but it will be useful for participants to have a device in order to participate.

Come explore a variety of free apps for young learners. Practice creating ChatterPIX and bringing pictures to life with Augmented Reality apps. Explore HP Reveal as a way to link the physical world to the digital one! Think Class Dojo is just for behavior? See what your students can create using their Portfolio feature. This class can be offered as hands on or direct instruction.

If a picture is worth 1000 words…then consider Visual Notetaking (or Sketchnotes) for your students. The first part of the session will focus on the fundamentals of Visual Notetaking by hand, while the second part will include using online graphic organizers (in both Google Docs and Google Drawings). Participants will learn basic techniques and hands-on practice is an important part of this workshop. A variety of pre-made organizers will be available and lots of suggestions for visual notetaking implementation will be provided.

Why, despite equal intellectual capacity, training, or experience, do some people excel while others with the same abilities don’t achieve the same level of success?

Emotional intelligence is the fundamental factor. With better understanding of the connection between our cognitive and emotional intelligences, participants can become more effective at handling themselves, people, and situations with calm and confidence. They will leave knowing how to harness the energy of emotion to achieve constructive outcomes.